"Exceed Customers' Expectations" Rule of Service

In 1951 when Nathan Arthur ("N.A.") Buffen started his wholesale distribution business in the basement of his father's grocery store, he began with one overriding rule: Exceed customers' expectations. He believed that this was the way to earn a client's trust and loyalty over the long term. It worked. More than 10 years past its Golden Anniversary, N.A. Buffen has survived when many others have not.

Whether you need a warehouse program, direct store delivery or a customized program tailored just for you, N.A. Buffen has the expertise and seasoned staff to create a solution to match your category management needs.

N.A. Buffen seeks out special buying opportunities and only purchases merchandise priced at a great price. As a true wholesale distributor, our smaller retailers appreciate this overall goal of saving money. Our growth in recent years within the grocery category has been a direct result of this principle. We recognize trends in the grocery industry to provide value to our customers and help them remain on top of today's industry trends.

The N.A. Buffen definition of exceeding our customers' expectations is to offer customers the best quality wholesale merchandise at a competitive price that is partnered with exemplary service. It is a recipe that continues to serve us well.

Vast Product Selection

N.A. Buffen presents more than 6,000 products in more than a dozen different categories all with IRI sales data to support
product selection.

  • Grocery
  • Specialty & Natural Grocery (ex. Gluten-free)
  • Organic
  • Perishables
  • Frozen / Refrigerated
  • Bakery
  • Dried Produce
  • Dairy / Deli
  • Candy / Snacks
  • Automotive
  • Pet Food
  • Close-out Merchandise

Value

N.A. Buffen uses volume buying, combined with smaller markups to give our customers more pricing power over large chains. We offer exceptional value to help our independent, small chain and convenience store customers compete in this highly competitive marketplace. At the end of the day, we only buy what we can get a great price on and we pass the savings on to you. Our goal is the same as yours; to save money.

No Hidden Costs

N.A. Buffen has no handling or membership costs. There are no surprises here. Our clients only pay product and shipping costs.

Smaller Minimum Order Requirement

Put N.A. Buffen's buying power to work for you when it comes to purchasing smaller quantities of stock. Our smaller minimums allow you to obtain products previously unavailable to you at a low price point.

Fast 24-hour (or less) Shipping

We know that without our merchandise on your shelves, business comes to a halt. We work hard to ensure that all orders are shipped within 24 hours, typically less.

Support and Communication

Our team works hard to support our customers by passing on additional savings we get from our manufacturers through promotional allowances, TPRs, in-store support, scans, and radio tags when available. Our experienced team of representatives strive to keep open, high levels of communication with all customers. In short, we're there when you need us.

© Copyright 2011 N.A. Buffen Co., Inc. All Rights Reserved.

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